Refunds & Cancellations

Paypal id  : dhruv2050

Refunds and Cancellations Policy for Zolatte.com

Refunds Policy:

1. Refund Eligibility:

   • Refunds are not possible for advances that have been sent, after work has commenced.
   • Any requests for refunds must be made within 7 days of the completion of the project or task assigned to Zolatte.

2. Refund Process:

   • To initiate a refund, please contact us at info@zolatte.com with a detailed explanation of the issues or concerns.
   • Our team will review the request and, if eligible, process the refund within 5 to 7 working days.
   • Refunds will be issued using the original payment method.

3. Non-Refundable Items:

   • Certain items, such as third-party expenses or services, may be non-refundable. These will be clearly communicated and agreed upon in the project agreement.

4. Refund Credit Processing:

   • Once the refund is approved, the processing time for the amount to be credited to the customer’s bank account is 5-7 working days. Please note that the actual time may vary depending on the customer’s bank and other factors beyond our control.

Cancellations Policy:

1. Cancellation by the Client:

   • Clients may request project cancellations in writing, and the request will be subject to review.
   • If the cancellation is made before the commencement of the project, any upfront payments will be refunded as per the refund policy.
   • If the cancellation is requested after the project has commenced, fees for services already rendered may be applicable.

2. Cancellation by Zolatte.com:

   • Zolatte.com reserves the right to cancel a project if the client breaches the terms of the agreement or engages in any unlawful or unethical activities.
   • In the event of cancellation by Zolatte.com, a refund for any unused services or fees paid in advance will be provided.

3. Communication of Cancellations:

   • All cancellation requests must be submitted in writing to info@zolatte.com
   • Zolatte.com will acknowledge receipt of the cancellation request and provide details regarding the cancellation process and any applicable fees.

4. Effect of Cancellation:

   • Upon cancellation, the client retains ownership of any work completed up to that point. Any incomplete work or deliverables will be provided to the client in a mutually agreed-upon format.

5. Changes to the Refunds and Cancellations Policy:

   • Zolatte.com reserves the right to update or modify the Refunds and Cancellations Policy at any time without prior notice. Clients are encouraged to review the policy periodically for changes.

By using Zolatte.com’s services, you acknowledge that you have read and understood the Refunds and Cancellations Policy and agree to its terms and conditions. If you have any questions or concerns, please contact us at info@zolatte.com